One Call, a leader in care coordination in the workers’ compensation industry, recently announced the appointment of Matt Jenkins as its new Chief Operating Officer (COO). Jenkins will oversee the operations and information technology departments, using technology to enhance One Call’s customer service delivery.

“One Call has invested in both our people and our technology to improve service levels for clients and injured workers,” said One Call CEO Jay Krueger. “Appointing Matt, with his wealth of expertise, is a crucial step in leveraging our established processes and systems to add value in the future.”

Jenkins brings 25 years of experience in leading business operations for complex, service-oriented organizations in the financial services sector. He emphasized the importance of excellent service in his new role, stating, “I am honored for the opportunity to utilize my experience in data and analytics, workforce optimization, and technology to further advance One Call’s important work.”

Before joining One Call, Jenkins served as the COO and general manager for Oportun, a consumer-focused direct lending organization. He also spent over 17 years at Citi, where he was the managing director of global consumer operations. Jenkins’ appointment is expected to further advance One Call’s market leadership. &

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