Webinar: WC Benchmarking Study – The View from the Front Lines of Claims Management
Webinar: WC Benchmarking Study – The View from the Front Lines of Claims Management


Claims management is a vital pillar of the insurance industry. Now in its 11th year, the Workers’ Compensation Benchmarking Study drills down into detailed data identifying how frontline claims talent views their profession. It reports their perspectives on existing and emerging tools that can move claims management forward, and parses remote work, artificial intelligence and other factors that may yet reshape the profession significantly.

Experts in this one-hour webinar will discuss dozens of data points that were garnered from an industry survey of more than 1300 frontline claims professionals.

Webinar Description

Webinar Sponsor

Webinar Sponsor

Payer executives might be interested to know that a significant piece of their operations is ripe for improvement and cost savings. Thanks to the 11th installment of the Workers’ Compensation Benchmarking Study, we now have detailed, up-to-date data on how frontline claims professionals view their profession. Heavy case loads and administrative tasks remain a significant burden, but survey respondents express a marked desire for more training, and have distinct views on how AI can best help them.

The panel members on this webinar, all seasoned experts in workers’ compensation risk management, will leverage study data to discuss the effective use of predictive analytics and AI to greatly reduce the grind of parsing medical records and liberate claims professionals to do their best work, i.e. focusing on injured worker advocacy, humane but swift closure of claims and better medical outcomes. When coupled with remote work, these tech-aided quality of workplace improvements could serve to attract and retain the claims management talent the industry so earnestly covets. Listening to the data from 1300-plus frontline professionals will help show the way forward.

Your attendance and participation is strongly encouraged! Attendees will also receive a complimentary copy of the 2023 Workers’ Compensation Benchmarking Study.

Who should attend this webinar?

  • Claims Executives
  • Medical Management Executives
  • Risk Managers
  • Carrier Executives
  • CFOs
  • CEOs

Event Details

Wednesday, July 24, 2024 – 2:00 pm EDT

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